ANACOM is the Portuguese communications regulator. We regulate fixed line and mobile telecoms as well as postal services.

This website does not have an English version. If you need information about telecoms or postal services, please do not hesitate to contact us.


800 206 665

(Free call from Portugal)

Opening hours: Monday to Friday from 9h00 a.m. to 4h00 p.m.


If you want to complain, use the Complaints Book available in the lower right corner of the homepage and in the footer of all pages of this portal (Livro de Reclamações).

Please note that ANACOM cannot solve individual disputes between end-users and service providers. For this end, you can resort to the Arbitration Centers. To know more about these services, please contact the Consumers Directorate General (call 707 788 787 or send an e-mail to